Networks Demand Leadership. Make Your Choice. Act.

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Leadership in networks is less about the position you are assigned. The opportunity is the role you choose and the challenge is building authority. The job might be assigned, but the role is chosen and your authority is earned. The networks in and around your organisation are waiting for you to act. If you don’t act, they will move on without you.

Networks solve obstructions

Networks route around obstructions. One potential source of obstruction is the formal roles in an organisation, the hierarchy and the resulting silos.  What results is a wirearchy which Jon Husband has described as

a dynamic two-way flow of power and authority, based on knowledge, trust, credibility and a focus on results, enabled by interconnected people and technology

Think about your organisation. There is a formal process to get a decision made, but everyone knows that the real decisions don’t follow the process. There is informal lobbying. Often someone who is not the decision maker is hugely influential. People chat casually testing positions. Additional information is shared. Deals are done. Trust and credibility play a key role in influencing the ultimate decision, often more than the facts on the table.

These actions are all examples of a network working around the potential obstruction of a hierarchical role or process. These conversations are all examples of how ‘two-way flow of power and authority’ is shaped by people’s actions to demonstrate ‘knowledge, trust, credibility and a focus on results’.

You are a potential obstruction

If you aren’t results focused, aren’t performing the roles required or the network doesn’t have confidence in your actions, a network of people working together will start to route around you.  Your failure to lead others becomes an obstruction. No matter how fancy your title or your place in the hierarchy the network will start solving for the obstruction that you represent. The network in and around every hierarchy is what makes the hierarchy functional.

To avoid being an obstruction, you need to focus on your authority and fulfilling the roles that advance the needs of the organisation and its networks. Your job won’t save you.

Authority takes Action

Leadership in networks is not an abstract and exalted status. Every person in a network is connected. Leadership is demonstrated when people take on needed roles and others move to action.

Leadership is the technology of realising human potential. Leadership is the technology that inspires and enables others to action. That takes a decision to embrace a role, action, influence and authority.  In networks, including the networks wrapped around your hierarchy, that authority comes from action, not position.

The differences in influence and ability to create value come through action.  Action is what builds authority.  The best way for someone to assess your ‘knowledge, trust, credibility and focus on results is to experience it’.  Authority grows influence with other people in the network and that accelerates further action. 

Networks and Network Leadership is not Bounded

If a network needs to go around or outside the hierarchy to solve a problem it does. All it takes is a connection for your network to extend further. Network leaders need to ensure that their leadership goes outside their hierarchies as well.

Customers, community, other stakeholders all influence your knowledge, credibility, trust and focus on results. Sharing the voice of the customer or the community can be a significant part of influencing change. Try to have influence internally without influence externally and you will find over time that your credibility erodes. Celine Schillinger has described how change agents can find that they need to build credibility externally to be more influential in their internal networks.

Leadership is a Choice. A Choice to Act.

Taking on a leadership role is a choice. It is a choice to help others make something happen and enable them to realise their potential. Whether you are in a hierarchy or a network matters little. The same rules apply. The choices that you make, the knowledge that you gather, the influence you build through credibility and trust determine your authority as a leader and whether others will follow.

Nobody has to follow you. Our hierarchies are a fiction that supports our need for status, order and clarity. The networks in and around your organisation know that and work around the hierarchy every day.  

That same network is waiting for your choices and the actions that follow.

SCNOW Webinar Series from Socialcast and Change Agents Worldwide

Change Agents Worldwide and Socialcast have now completed four great webinars on the future of work, enterprise social networking and collaboration:

Recordings of these webinars are available at the Socialcast webinar centre.

Every Conversation Counts

Leadership is how we realise human potential. Leadership is conversation. Every conversation counts. Don’t miss your chance.

Maya Angelou: …I mean, I mentor you. Everything I have learned, everything I’ve done, is at the ready when I talk to you. And in a way, you will never forget me.

Interviewer: Believe me, I won’t.

Maya Angelou: What I mean is you may forget how and where you got it, but in a few weeks, a few months, years from now, you will say something and think, Oh, I’m glad that came to me.

from a Maya Angelou interview in the Harvard Business Review

Leadership occurs or fails to occur in every interaction we have with others. Either we contribute to enabling that person to find purpose, to take action or to build capability or we miss an opportunity. Opportunities missed do not recur. The interaction that happens leaves a mark for good or leaves the other person with a query over the relationship

Realising human potential takes many conversations. You can’t impose purpose, commitment to action or learning on another. Talking at someone is the surest way to lose any opportunity to for any of these three critical elements of human potential. The fastest, simplest and most effective ways to undermine your leadership are failing to engage fully, having a surface level discussion or failing to authentically share all of your ability to assist.

In networks, where communication may be bound by looser ties of relationship and mediated by technology, mindful, purposeful and authentic conversation is an even more important practice. Leading in networks demands influential and insightful conversations to draw out and realise human potential. Human potential and the value it can create will only be realised where your conversations lead another person to learning, trust and commitment to act differently. You need to bring your whole self to have a chance of achieving that kind of change.

Follow Maya Angelou, bring everything to your next conversation and every conversation thereafter. Help another find a path to their potential. The impact of each conversation is the mark of your leadership.

How are you going to bring everything to your next conversation?

A leader sees greatness in other people. You can’t be much of a leader if all you see is yourself. Only equals make friends. A man or woman who sees other people as whole and prepared and accords them respect and the same rights has arranged his or her own allies

Maya Angelou whose leadership, works and wisdom with be with us forever.

Fine Words

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Hannah Cutts’ photo of welcome to country at Payne’s Hut, home of Do Lectures Australia.

Do Lectures Australia was a forceful reminder that fine words are pretty but that action counts. Thanks to Luke Pearson attendees at Do Lectures Australia were asked to reflect on Australia’s relationship with its indigenous people and what we may need to unlearn.  

The history of Australia’s relationship with its indigenous people highlights that the words are occasionally fine. Too often the actions fall short or the outcomes we seek escape us. We need to move from talking at each other to working together to make things better.

Fine Words

Last weekend I saw a reference in an article on speech making to Paul Keating’s speech at Redfern in 1992. I didn’t recall the speech but I looked it up to learn more. The missed potential of that speech and curiosity to learn more led me to a short review of other speeches on the topic.

There is no shortage of fine words in the history of Australia’s relationship with its indigenous people. To select only from notable speeches of recent Prime Ministers:

One can quibble with the politics and the policies but all the words are elegant and heartfelt. There are many more words from Prime Ministers and others. Sadly, not all of them qualify as fine words. Where there were actions associated, there was a bigger difference. Whatever the words, there is more to do.

Action

The answer is not more fine words. The answer is not found speaking at the indigenous people of Australia with elegance. The answer will not come from convincing the people of Australia from a podium. No one speech or one action is likely to address the complexity of people, history and systems.

We need to listen. We need to learn from each other. I don’t have answers, but I have questions. We all have questions. We might benefit from asking more questions of each other. A much less elegant, but more engaging conversation might be productive of new understanding and new actions.

Most of all we need to act together. Those actions will help us to improve understanding, to better relationships, to reduce disadvantage and to improve the lives of our indigenous and all Australians. Perhaps questions asked in new conversations will help lead us find a way from fine words to better and more action.

What are your questions? Who do you need to ask to learn their answers? What actions might make a difference?

26 May is National Sorry Day and 27 May-3 June is National Reconcilation week. For a chance to learn more about Luke Pearson’s work to share the diversity of indigenous voices, follow Indigenous X on twitter.

One minute video on How to Build a Responsive Organization

The Slides used in this video are available here: http://www.slideshare.net/simon_g_terry/building-the-responsive-organization

Credits:

Hacked from The Responsive Organization slideshare: http://www.slideshare.net/responsiveorg/the-responsive-organisation-a-framework-for-changing-how-your-organisation-works

Book: http://pixabay.com/en/open-book-page-pages-books-163975/

Music: B-roll by Kevin Macleod http://incompetech.com/music/royalty-free/

A one-minute video on The Responsive Organisation. We need to lead the changes in the future of work to make our organisations more responsive to customers and community and to realise human potential.

The video is hacked from The Responsive Org slide deck. Why don’t you hack your own?  

Additional credits:

Dinosaur: http://pixabay.com/en/dinosaur-allosaurus-skeleton-bone-60588/

S&P 500 Charthttp://www.technologyreview.com/view/519226/technology-is-wiping-out-companies-faster-than-ever/

Supermarket aisle: http://commons.wikimedia.org/wiki/File:Supermercato_vuoto.jpg

No Frills Cumbia – Kevin Macleod: http://incompetech.com/music/royalty-free/

When Circumstances Change, Change Your Approach

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Changing circumstances demand changes in approach. Clinging to the old ways can be dangerous.

The Praying Mantis in the Schoolyard

When confronted with a threat, a praying mantis has a set program of responses to take advantage of the advantages of excellent camouflage: freeze & blend in, sway like a leaf, run to the nearest tree. All these strategies work well in the normal circumstances of a praying mantis, the leafy greenery of trees.

However when the wind is blowing strongly and a praying mantis finds itself blown to the unfamiliar circumstances of schoolyard asphalt, none of these strategies work. It can’t blend in. Freezing exposes it to risk of being stomped. What it runs towards is not a tree. It is the leg of a small curious boy. In the end, it need a generous young girl to carry it back to the bushes to escape the growing crowd.

Change Your Approach

A praying mantis can’t change its approach immediately. Evolution will take a while to catch up with asphalt. It will eventually adapt as a species, but that doesn’t help any individual insect.

Your organisation isn’t programmed by genetics. When circumstances change, your organisation and its people can adopt new approaches, experiment to find new ways and learn how to succeed in the new environment. If your organisation is still responding to the new network economy with the same approaches and practices that worked in the industrial era, it can be as dangerous as outdated practices were to the mantis. Nobody will be generous enough to return your organisation to its preferred environment.

There is No Formula – Just Learning

Many managers find this discussion deeply unsettling. Advocates of the future of work are calling for change, but they are often either highly conceptual or discussing concepts that seem very alien to the circumstances in an organisation.

The abstraction has a reason. The future of work is being driven by a network economy where the right strategies are often emergent and adaptive. Adopting a new fixed formula is as dangerous as the last one. While we would like a formula (and many offer to sell one), the future strategies need to be learned for each organisation in its own circumstances in the network.  Change can’t be imposed it needs to be led one conversation at a time.

Creating a responsive organisation that can leverage the human potential to learn and experiment a way forward will take new techniques and new ways of organising.  Many of these techniques that are rising to the fore in discussion of the future of work and responsive organisations are ways to foster the emergence of a new better approaches for organisation using networks, rather than fighting them.  That’s why much of the conversation comes back to enabling people to learn and act in new ways:

  • Leadership: fostering the leadership capabilities of each person to leverage their insights and their potential to lead change from their unique position
  • Experimentation: Moving from exercising the power and expertise of a few to experimenting to learn together
  • Learning: improving the ability to understand the environment by focusing on tools to better seek out, share and make sense of information.
  • Work out Loud: aligning the organisation and bringing out latent human capabilities using techniques like ‘working out loud
  • Collaboration & Community: Networks route around barriers. Therefore you need to bring down the barriers within and around your organisation. Isolation is not a winning strategy in a period of rapid change.

Accelerating Trust

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At the recent DoLectures Australia, many of the attendees remarked on the high levels of trust that had been built between the attendees over the four days. The high trust environment was such that speakers rewrote their talks to share more and some big dreams and surprising admissions were shared on both the stage and around the campfire.

A few key factors helped foster that environment of high trust:

Share a goal: Everyone attended the event to learn and to share in stories of actions that are changing the world. People wanted to become more effective at driving change and often to find a new path in the world. Those common goals fostered connections and trust.

Select for behaviour – especially giving: The event selected for people who were action oriented, passionate and interested in others. These are not abstract values. They come out in action, especially giving. There were a lot of givers in the community. Adam Grant’s Give and Take was a fitting gift for all the speakers (a unexpected gesture by Andy Hedges of Westfield, an event sponsor). From the first night people were sharing ideas and sharing networks in an effort to enable others to move forward. Nothing builds trust like the gift of help.

Strip away the status: when you are camping, sharing communal activities and it gets cold, it is hard to hold on to the trappings of status. Nobody looked their best and everyone’s warm clothes looked alike levelling status that might hold back conversation and connection. 

Build connections: Like any group there were some networks present among the group, but no exclusive cliques. Open networks became a way to accelerate connections as people introduced others and referred people to those who shared an interest or an ability to help. The sense that everyone could talk and understand each other fostered trust. The group left the event deeply connected as a result.

Be present: When nobody has internet or a phone connection, everyone is more present. When almost everyone is staying the whole event, including the speakers, there is time for deeper conversations. People gave themselves over to the event and the company. That presence and the mindfulness it brings gave everyone the chance to truly listen and engage in the event and the activities.

Share stories: Storytelling is a way to learn of others’ experiences, capabilities, goals and actions. Telling stories whether on stage or around a fire enables people to get a richer understanding of the other person.

An environment of trust and concern: Payne’s Hut where the event was held is a place of beauty but more than that it has been constructed and run with a concern to create a wonderful experience. The hosts of Do Lectures added to that experience by taking care to design for the little moments of the event. Trust is reciprocal and reciprocated. When you feel others trust you and show concern for you, you are inclined to follow the role model.

Trust is a critical capability for the future of increasing agile networked organisations. Fostering trust with techniques like these above is critical for the future of work in our organisations.

This post was inspired by a conversation at the event with Col Duthie, the insightful MC of Do Lectures Australia