S.O.C.I.A.L

Emergent Enterprise Social Networking Use Cases: A Multi Case Study Comparison by Kai Riemer and Alexander Richter of University of Sydney Business School.  

This study includes analysis of a NAB case study.  A great conclusion:

Most notable however is that this network shows an elaborate and more pronounced idea-generation practice than we have observed in other networks. A closer look at the content of these conversations reveals the benefit for the corporation when viewed from an organisational learning perspective. For example, in more than a quarter of all instances employees brainstorm matters of corporate strategy, work philosophy, working conditions and sustainability. Furthermore, people engage in dis- cussions about their immediate work processes, exchanging ideas that can be influenced and implemented by the employees themselves. Interestingly, there are also a number of conversations about improvements to or developments of new products and other customer-related issues. Finally, people discuss ideas for personal (skills) development and workplace learning.

S.O.C.I.A.L

Emergent Enterprise Social Networking Use Cases: A Multi Case Study Comparison by Kai Riemer and Alexander Richter of University of Sydney Business School.  

This study includes analysis of a NAB case study.  A great conclusion:

Most notable however is that this network shows an elaborate and more pronounced idea-generation practice than we have observed in other networks. A closer look at the content of these conversations reveals the benefit for the corporation when viewed from an organisational learning perspective. For example, in more than a quarter of all instances employees brainstorm matters of corporate strategy, work philosophy, working conditions and sustainability. Furthermore, people engage in dis- cussions about their immediate work processes, exchanging ideas that can be influenced and implemented by the employees themselves. Interestingly, there are also a number of conversations about improvements to or developments of new products and other customer-related issues. Finally, people discuss ideas for personal (skills) development and workplace learning.

IDC profiles NAB’s use of social collaboration tools


IDC profiles NAB’s use of social collaboration tools

IDC profiles NAB’s use of social collaboration tools


IDC profiles NAB’s use of social collaboration tools