Beware of sprezzatura

An perception trails the highly productive. Others can doubt their achievements on the basis that success comes too easily or that other forces are at play.

High personal productivity is usually an outcome of shaping your work to deliver where you are most effective. When you apply your strengths, work with capable people and are powered by your life’s purpose, you are in the sweet spot of performance. Results often come at a pace, further connections are built easily and challenges are quickly addressed.

The support of others, your personal productivity and the swift outcomes can make the difficult look easy. Some modest souls even deliberately encourage the notion that their personal productivity is not as challenging as it looks. In either case, the actual amount of effort can be lost. Thanks to Renaissance Italian courtiers, we have a term for the art of making the artful look artless, sprezzatura.

As occurred in Italian courts, a consequence of sprezzatura is that people begin to doubt the nature of your actions. Three doubts are particularly dangerous for those who appear to deliver with ease:
  • doubt as to your authenticity – if people start to see you performance as unnatural or effortless they will begin to doubt your authenticity. Often this will be combined with doubts as to your intent and or the basis for your success. Over time these doubts can be highly damaging.
  • doubt as to the achievement – people can under value achievements, reassessing your contribution on the basis that it can’t be as hard as it first looked. At its most extreme, people may not notice at al because you deliver without the usual dramas.
  • doubt as to effort being concealed – if people do concede the difficulty, they can form a view that you are hiding the effort involved. For example assuming that like the duck gliding serenely there must have been a lot of paddling out of sight. When the activity is perceived to be discretionary, this assumed effort might also be regarded to be at the detriment of your core responsibilities.
Four simple steps help everyone gain more accurate recognition for their efforts and continue to build the trust and collaboration that is a platform for future success:
  • Describe your sweet spot: Knowing where you best deliver and being able to describe the conditions that make you highly productive to others helps them assess you and your contributions. Authentic sharing of purpose and strengths builds support and connection. It also helps you get more of the work that you do best.
  • Collaborate– engage other key stakeholder in the process and the work so that they can contribute and inform themselves on your intent and approaches. Collaboration helps make you a magnet for the work that you do best.
  • Work out loud – narrate your efforts as they occur so that a broader community can learn and contribute. Sharing the journey with others allows them to better understand and engage with your work.
  • Promote the value of your achievements – don’t just promote your work. Promote its value. External benchmarks, external recognition, the contribution to execution of strategy are all important in addressing doubts.
Sprezzatura can be disarming. Make sure it is not a challenge to your future productivity.

Look for collaboration beneath the surface

Archaelogists have just discovered an ancient city north of Angkor Wat.  Using lidar they saw that they had been walking over the ancient city for which they were searching. It was buried by time and jungle.

Many organisations need a lidar for collaboration.  

Obsessed with roles, structure and the formal processes of work they are unable to see the collaboration buried beneath the jungle of complexity.

  • Organisation charts and hierarchies don’t explain how work gets done or how information flows.
  • Decision rights might be clearly recorded and followed, but the decisions that get made are influenced by complex webs of human collaboration: influence, culture, trust and the flight of knowledge.
  • Performance measures are usually based on an individual heroic model of performance.  They don’t track of assists, team contributions or enablement.  This approach can force people to avoid collaboration or keep collaboration secret so as not to diminish perceptions of achievements or be seen to be wasting time improving the performance of others.
  • Collaboration is simply not recorded anywhere.  It happens on the phone, in hallways and in meeting rooms with no ability to record it happened, capture or share the value.

If you would like to improve the collaboration in your organisation, ask yourself whether you understand well enough what is already going on.  

Build your own collaboration lidar.  Pulse check activity across the organisation.  Go looking for the collaboration that exists buried in the jungle and do what you can to get your teams to make their relationships, knowledge and collaboration open to the whole organisation.

S.O.C.I.A.L

Emergent Enterprise Social Networking Use Cases: A Multi Case Study Comparison by Kai Riemer and Alexander Richter of University of Sydney Business School.  

This study includes analysis of a NAB case study.  A great conclusion:

Most notable however is that this network shows an elaborate and more pronounced idea-generation practice than we have observed in other networks. A closer look at the content of these conversations reveals the benefit for the corporation when viewed from an organisational learning perspective. For example, in more than a quarter of all instances employees brainstorm matters of corporate strategy, work philosophy, working conditions and sustainability. Furthermore, people engage in dis- cussions about their immediate work processes, exchanging ideas that can be influenced and implemented by the employees themselves. Interestingly, there are also a number of conversations about improvements to or developments of new products and other customer-related issues. Finally, people discuss ideas for personal (skills) development and workplace learning.

S.O.C.I.A.L

Emergent Enterprise Social Networking Use Cases: A Multi Case Study Comparison by Kai Riemer and Alexander Richter of University of Sydney Business School.  

This study includes analysis of a NAB case study.  A great conclusion:

Most notable however is that this network shows an elaborate and more pronounced idea-generation practice than we have observed in other networks. A closer look at the content of these conversations reveals the benefit for the corporation when viewed from an organisational learning perspective. For example, in more than a quarter of all instances employees brainstorm matters of corporate strategy, work philosophy, working conditions and sustainability. Furthermore, people engage in dis- cussions about their immediate work processes, exchanging ideas that can be influenced and implemented by the employees themselves. Interestingly, there are also a number of conversations about improvements to or developments of new products and other customer-related issues. Finally, people discuss ideas for personal (skills) development and workplace learning.

Your customers are collaborating

Many businesses panic at the thought that their customers might start to collaborate. Often the concern arises because their business models are based around atomizing customers to diffuse their power, lack of transparency or arbitrary differences in value. Some times the concern can be as simple as having to watch customers discover ways to create value with your product or service with little power in that conversation.

Strong businesses embrace collaboration with and between their customers. It is going to happen and it will drive real value. The tools to enable your customers to collaborate are everywhere around your business. Social media makes the buyers of your product more obvious to each other. The many other services of the Internet makes every business well aware of the increased transparency and pressure on arbitrary rules or processes. At its most basic customers write reviews, share information about your business and answer service queries of other customers

At its most powerful, your customers should be the heart of your process of value creation. How can they share their insights with you? How can they guide your roadmaps, customer experiences and innovation? How can they help each other to maximize the value from use of your products and services? How can they become advocates for a business that delivers greater value by engaging their views?

Collaboration is already happening in your customer base. Start leveraging that value. If you are not involved, you are just not a part of the conversation.

IDC profiles NAB’s use of social collaboration tools


IDC profiles NAB’s use of social collaboration tools

IDC profiles NAB’s use of social collaboration tools


IDC profiles NAB’s use of social collaboration tools

Plural

Community is plural – Robert Safian (via “What I’ve Learned” in Fastcompany)

Community is plural. Culture is plural. Collaboration is plural. Purpose is plural. Talent is plural. Career is plural. Customer experience is plural.

No matter how much we would like to unite each of these in a single approach they remain as diverse as life, as diverse as the humans who come together to make each happen.

We love to simplify. The easiest simplification is an abstraction. From a stereotype to an 80:20 rule to a segment to an average, we lose something in the translation of a human activity into that abstraction. We lose its rich and diverse humanity. Remember this each time you would like people to fit in convenient boxes or to behave in predictable ways. They won’t.

Work with the overlaps and the alignments. Leverage the diversity to maximise engagement. Deaverage your numbers. Plan for options, opt-ins and opt-outs. Deliver richer outcomes by designing for a wider range of purpose and people. Most of all be open to be surprised. Accept the human diversity in people, customer and community.

We all know there is an economic benefit to simplification. Just make sure you are not missing an economic benefit of the diverse and the marginal. Your biggest threat is probably where you are not looking because you cannot see beyond the average.

Embrace the chaos. Embrace the plural. Your experience will be richer for it.