When managing the value of collaboration or other future of work activities, it is critical that we enable employees to exceed our expectations.
As a marketer, I came across research in many domains that highlighted that people have diverse preferences for the experience of choice and control. Some people like things done for them, some people like things done with their active participation and decision-making and then there are those who want to do it all alone.
Do it For Me
The practice of collaboration is maturing across organisations. Community managers and adoption specialists increasingly understand that we need to move beyond ‘do it for me’.
In the early days when the technology was new people found prescriptive approaches useful. They still demand them in psychologically unsafe environments because following an order is a form of thoughtless safety.
There will always be some part of the population that has a preference to be told what to do. However, this group probably won’t be the source of your greatest value creation.
Do it With Me
The Value Maturity Model of Collaboration above recognised that co-creation of value is a key part of effective collaboration. Employees want to work with others to break the shackles of traditional management and create new value.
Community managers must plan for this agile co-creation process. They need to leave activities and engagement open enough that it appeals to those whose preference is ‘Do it with me’. In this way, collaboration is an exercise in collective sense-making.
Enable Me To Do It
Much of what is said about generations is myth. However the highlighting of preferences for self-service and control in younger generations is an expression of the ‘I’ll do it streak’ in the whole community. The era now increasingly validates this choice and control and leaves us questioning the hierarchical command and control models of work and management.
Organisations need to enable the degrees of freedom for employees to do their own thing in creating value aligned to strategy. A key part of the approach to collaboration is deciding where these degrees of freedom are required and building employee capability to take advantage of it.
Independent action and agency is an important part of how people realise their potential. We come together in organisations to realise human potential more effectively than as individuals. Your collaboration plans should take account of all three segments – do it for me, do it with me and I’ll do it. This requires organisations to have a clear plan to align people around purpose, develop psychological safety and enable degrees of freedom in their employees.