In business, we are used to making priority calls. We can’t do everything. It always feels like we are up against a hard choice between A OR B. Limited resources must be carefully allocated. When it comes to collaboration in a community, this attitude can get in the way of inclusion. A community can embrace AND using the diversity, contributions, and engagement of all participants. A community doesn’t have to choose OR, it can choose AND. The generative potential of a diverse network is one of the key benefits of collaborative communities. Don’t squash that for a false choice.
The Limits Don’t Apply
The traditional decision-making constraints of business are all driven by a flow of resources, decisions, and priorities from the top of the hierarchy down. When allocation is the principal business challenge then we must make either/or choices.
The resources owned by the hierarchy are limited because the flow of information is limited. The hierarchy must manage with limited information of the circumstances of the business, surpluses and shortages in the plan and often a generic understanding of the processes, roles and human capabilities in the network. Hierarchies narrow choices and standardise options to make the complexity of the network easier to manage. In traditional businesses which sought to scale proven processes, the costs of this approach in loss of information, flexibility and potential were overwhelmed by the scale advantages of standardised execution.
The networks of a collaborative community have the ability to manage a wirearchy, Jon Husband’s concept of ‘a dynamic two-way flow of power and authority, based on knowledge, trust, credibility and a focus on results, enabled by interconnected people and technology’. Standardise models, limited information and simple either/or choices can be exchanged for the information of the people on the spot, the capabilities of the individual and the needs of the business and its customers. The wirearchy can also pull from beyond the organisational resources extending its reach beyond the organisational boundary to pull in information, resources and people needed to manage delivery.
The fast-moving digital economy has put a priority on businesses having the ability to learn, adapt and leverage opportunities, not just scale execution of standard processes. A collaborative community working as a wirearchy better reflects this goal.
Nice Theory, So How Does it Apply to Collaboration in Communities
When we apply our typical constraints mindsets to the launch of a collaborative community, there can be a lot of debate around limiting the employee choices of use of collaboration. Many organisations develop prescriptive what to use when guides trying to channel the fluid collaboration of knowledge work as if it is a production line process. Other organisations focus on restricting their employees valid uses and objectives for collaboration in an effort to ensure efficiency in a community process. Some even go as far as trying to prescribe particular activities and use cases. The mindset underlying all these efforts is the traditional hierarchical management by constraint.
However, collaboration in communities cannot be programmed. Effective collaboration in communities is emergent. Organisations can scaffold the development of value in the community, helping users to more quickly find value and leverage collaboration, but they do not need to constrain the choices for users. Users will make rational decisions to allocate their time, efforts and potential to solve the issues that matter to them, their peers and the organisation. Well managed this is a highly inclusive process where people bring new ideas, new capabilities and new approaches into the organisation and socialise them with their peers to find the best fit to the organisational and personal goals of the community. This process of finding a community fit is an adaptive learning process and a source of new abundance in organisations.
Fostering this process requires organisations to signal that AND is a valid option. The need to encourage inclusion and value the diversity of approaches. Employees can pursue multiple paths simultaneously reflecting different circumstances and capabilities. Employees are given the opportunity to engage as they see fit, not forced to engage in the standard way. The test of success is fitness or as the definition of wirearchy puts it “a focus on results”. If the results are being achieved, does it matter that everyone got there a different way? Working out loud will create transparency and learning to help align better approaches and foster sharing of success. In time, this process of diverse experimentation will discover new standards and new approaches.
We have a lot yet to learn about new ways of working. What is clear is that we will get there faster if we embrace the diverse power of AND.