Simon Terry

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Practices vs Procedures

I have been asked by a few people who have seen the slides only whether the audience at The Change Management Institute found my talk practical. At first the question made no sense to me. How could a talk recommending four well documented practices not be practical?

Some of the issue is missing the text of the talk. You don’t get the whole story through pictures without the accompanying stories and discussion.

Then I realised the point of the question. In the presentation I talked about moving away from rigid process to adaptive learning. It would have been inconsistent with that theme to outline a 5-8 step procedure. The practices I recommended are about fostering mastery. The involve choices and learning. They are not procedures to be executed.

We are so used to the process mindset that a process is seen as the only practical option. I am very pleased the members of the Change Management Institute embraced new practices and saw the potential to learn and adapt through practice.

Learning and adaptation is the only practical way forward.


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