Three themes came through strongly on Day 1 of Intranets2016:
– focus on the work, not the technology
– consider your intranet in conjunction with your external internet presence because work stretches outside the organisation
– your organisation is human so engage them and help them with change to new ways of working
Work, not Technology
No intranet should exist as a cool piece of technology. No intranet should exist solely as a channel of communication.
We come together to work. We want out tools at work to help us to do what we need. We need to connect, share, solve or innovate together. These use cases should be the focus and the source of value of any work tools.
Work goes Outside
Intranets need to connect with Internet assets because work goes outside and involves external communities. Examples were everywhere consistent navigation between internet sites and intranet to encourage architects to update the external status of projects, Australia Post using a public intranet to engage all its communities and the integration of external social content and other content into intranet experiences.
Our work involves stakeholders inside and outside the organisation. We need to have consistent conversations and share the same information to work effectively in a transparently connected world. Importantly, it makes no sense to be recreating materials and managing distinct solutions with the same information. Transparency in this way is a great way to address remote working and mobile worker needs.
Great tools need to be used. We need to help people to adopt the tools and use them in their work. Importantly change starts before the tools are designed. Using collaborative design and deep data analysis we should understand the work, the challenges and how use cases can align to business needs.
Organisations then need to invest in ongoing support for leaders, champions and users. New ways of work are not launched they are fostered, role modelled and rewarded.